Privacy Policy

This Privacy Policy explains how Qiblix collects, holds, uses and discloses personal information when you use our website, contact us, complete onboarding, purchase our services, use a Qiblix client portal, or otherwise interact with us.

Qiblix aims to manage personal information consistently with applicable Australian privacy law, including the Australian Privacy Principles where they apply.

Depending on how you interact with Qiblix, we may collect:

• your name;
• email address;
• phone number;
• country or general location information you provide;
• business name and business information;
• business category and business description;
• project goals and requirements;
• website and design preferences;
• product and online-store information;
• uploaded files and project assets;
• communications you send to us;
• account and authentication information;
• payment and transaction information;
• technical information generated when you use our website or services.

Our onboarding process may ask you to provide information about your business, products or services, goals, website requirements, preferred design direction, features and other project details.

You may also upload materials such as logos, brand guidelines, images, documents, product information and other project assets.

You should not upload sensitive personal information unless it is reasonably necessary for the service and you are authorised to provide it.

Where email verification is required, we may send a verification code to the email address you provide.

We use verification information to confirm that you control the email address and to help protect accounts and onboarding submissions from misuse.

We may collect information:

• directly from you through our website;
• through contact forms and enquiries;
• through the Qiblix onboarding process;
• when you create or use an account;
• when you upload project assets;
• when you communicate with Qiblix;
• automatically through technical information generated by your use of our website and services.

We may use personal information to:

• respond to enquiries;
• review and process onboarding applications;
• communicate with you;
• provide websites and other digital services;
• manage projects and client accounts;
• store and manage project assets;
• process and administer payments;
• provide customer support;
• maintain and secure our systems;
• prevent fraud, abuse and unauthorised activity;
• improve our services;
• meet legal and regulatory obligations;
• protect our rights and the security of our services.

Files uploaded through onboarding or a client portal may be stored in our project storage infrastructure so that Qiblix can access and use them to provide the services you request.

Project assets may be accessible to authorised Qiblix personnel who require access to perform the relevant service.

Payments may be processed through third-party payment providers. These providers may collect and process information necessary to complete transactions, prevent fraud, comply with financial regulations and provide their services.

Qiblix does not intend to store complete payment card details in its own database. Payment information may be handled directly by the relevant third-party payment provider in accordance with its own security and privacy practices.

Qiblix uses selected third-party service providers to operate our website, deliver our services and maintain our digital infrastructure. Depending on how you interact with Qiblix, these providers may support services such as:

• website hosting and deployment;
• domain registration and domain management;
• DNS and network infrastructure;
• database and application infrastructure;
• secure file and project storage;
• authentication and account security;
• email delivery and communications;
• payment processing;
• security, monitoring and technical infrastructure;
• other services required to operate and provide Qiblix services.

These providers may process personal information on our behalf where necessary to provide their services. We aim to select providers that maintain appropriate technical, organisational, privacy and security safeguards.

Third-party providers may have their own privacy policies and terms governing how information is processed within their services.

Qiblix may use third-party infrastructure and technology services to store, process and manage information required to provide our services.

Depending on the service involved, information may be stored or processed using infrastructure located in Australia or other jurisdictions where our third-party providers operate.

We do not rely on a single third-party provider for all services. Different providers may be used for different parts of our technology infrastructure, including hosting, databases, authentication, storage, communications, payments, domains and related services.

Where third-party providers process personal information on our behalf, we take reasonable steps to select providers that offer appropriate security and privacy protections.

Some of our third-party service providers may store or process personal information outside Australia.

Depending on the services being used, information may be processed in the United States, Australia or other jurisdictions in which our service providers or their subprocessors operate.

Where personal information is processed overseas, we take reasonable steps to select service providers with appropriate privacy and security arrangements and to manage overseas disclosures in accordance with applicable law.

Qiblix takes the security of your information seriously. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Depending on the information and service involved, these measures may include access controls, authentication, restricted administrative access, encryption or secure transmission, secure credential management, controlled access to project information, and security controls provided by our infrastructure and service providers.

Access to personal information is limited to authorised people and service providers who reasonably require access to perform their relevant functions.

We also take reasonable steps to assess the security and privacy practices of third-party providers that handle information on our behalf.

Despite these measures, no internet-based service, transmission or storage system can guarantee absolute security. We therefore cannot guarantee that information will never be accessed, disclosed, altered or destroyed as a result of circumstances beyond our reasonable control.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and meeting legal obligations.

When information is no longer reasonably required and we are not required to retain it, we may securely delete, destroy or de-identify it.

You may request access to personal information Qiblix holds about you and may ask us to correct information that is inaccurate, incomplete or out of date.

We will handle access and correction requests in accordance with applicable privacy law and any applicable exceptions.

If you believe Qiblix has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the issue.

Please include enough information for us to understand the concern and, where possible, the relevant account or interaction.

We aim to respond to privacy complaints within a reasonable period.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

If we send marketing communications, we will provide appropriate options to unsubscribe where required by applicable law.

You may contact us if you no longer wish to receive marketing communications.

Qiblix is primarily intended for businesses and organisations rather than children.

We do not knowingly design our services to collect personal information from children for their own use.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or legal obligations.

The latest version will be published on this page with the applicable update date.

For privacy questions, access or correction requests, or privacy complaints, contact Qiblix:

salam@qiblix.com

You can also contact us through our Contact page.